Few companies and industries are mainly unaffected by social media, and the travel and tourism industry is no exception. Even large companies, from food giants to clothing manufacturers, are looking for ways to leverage social media with varying degrees of success.
For tour operators to take advantage of social media, they must first understand the impact social media has on the industry.
Social media-grown millennials want a more authentic experience
Where travelers once wanted to see the world, millennials tried to experience it. The best tourism packages include some immersive experiences, such as living with locals and seeing behind the scenes what isn’t readily available to outsiders.
Travelers are no longer dependent on pamphlets and destinations
In the past, hotels and other tourist facilities could market themselves the way they wanted. This may allow poorer facilities to sell and charge much more upscale than themselves.
Immediately appearing, travelers realized that the ad was fake but had few resources to warn anyone other than close family and friends.
Online reviews and social media users can now get accurate information from previous visitors, whether they know it or not. Similarly, this has put additional pressure on less malicious tour operators to improve their service to provide better service.
Social media offers free advertising to travel-related brands
Savvy travel and tourism businesses that understand the impact of social media. And they have leveraged this power to their advantage by encouraging the sharing of user-generated content. Conversely, consumers are unaware of their feedback’s influence on the travel and tourism industry and expect to be rewarded for their patronage with a better loyalty program.
It has created vastly more cross-cultural connections
Social media allows strangers with the same interests and tastes to connect globally, either online or through in-person meetings. However, this does not mean the tour industry is dead. It’s still thriving.
It simply means that the tourism industry is changing to meet the needs of modern customers and consumers. Once full of traditional tours, the industry now has numerous unique tours. Food tours, bike tours, market tours, and cooking classes are just a few successful tours in this new market.